SHIPPING & RETURNS

Shipping Policy

We partner with reputable third-party shipping companies such as FedEx, DHL, Aramex, or other trusted local carriers in your country to ensure your orders' safe and reliable delivery. The specific shipping company will be determined based on your location and the best available options.

We will email you a tracking number once your order is confirmed and processed. You can use this tracking number to monitor the progress of your shipment directly on the shipping company's website.

Please note that shipping times may vary depending on your location and chosen shipping method during checkout. We strive to promptly fulfill orders and work closely with our shipping partners to minimize potential delays.

If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer support team. We are here to assist you throughout the shipping process.

We strive to deliver your order as quickly as possible and with the highest quality to meet your expectations and gain your satisfaction. We ship the product from the heart of the UAE to all over the world with all the love of the snowy owl.

If the product is available from one of our suppliers or partners in your country, we will ship it directly to you as quickly as possible.

Return & Exchange Policy

You can initiate a return within 30 days of receiving your order, provided the product is undamaged and unused. If the product is brand new, it must be unopened and unused. After inspection, a full refund will be processed within 14-60 days of the return.

Please note that return shipping costs are the customer's responsibility unless the return is due to an error on our part. Certain items may be non-returnable, such as software, downloadable products, personalized items, or items explicitly marked as non-returnable on the product page.

Please contact our customer support team for further assistance or to initiate a return.